FAQs
What currency are the prices do I see in the site?
All prices are in CAD dollar
I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at razlaybeauty@gmail.com
What is your return policy in case of allergies?
If you experience an allergic reaction to our product, we offer a return policy within three days of receiving your order. To be eligible for a return due to allergies, the product should be barely used and returned with its original packaging and receipt. Our aim is to ensure your satisfaction and safety while using our products.
Do you ship to the Middle East?
Yes, we do! We are proud to offer worldwide shipping, including to the Middle East. Wherever you are, Razlay products can reach you and help you achieve your skincare and haircare goals.
Are your products all-natural or chemical-based?
Our products are proudly all-natural. We prioritize using high-quality natural ingredients in our formulations to provide you with effective skincare and haircare solutions while embracing the goodness of nature.
Are ingredients and directions provided on the product labels?
Absolutely! We believe in transparency and ensuring our customers have all the information they need. Ingredients and usage directions are clearly written on our product labels. In our commitment to inclusivity, these labels are available in English, French, and Arabic, catering to a wider range of customers.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to razlaybeauty@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks
All prices are in CAD dollar
I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at razlaybeauty@gmail.com
What is your return policy in case of allergies?
If you experience an allergic reaction to our product, we offer a return policy within three days of receiving your order. To be eligible for a return due to allergies, the product should be barely used and returned with its original packaging and receipt. Our aim is to ensure your satisfaction and safety while using our products.
Do you ship to the Middle East?
Yes, we do! We are proud to offer worldwide shipping, including to the Middle East. Wherever you are, Razlay products can reach you and help you achieve your skincare and haircare goals.
Are your products all-natural or chemical-based?
Our products are proudly all-natural. We prioritize using high-quality natural ingredients in our formulations to provide you with effective skincare and haircare solutions while embracing the goodness of nature.
Are ingredients and directions provided on the product labels?
Absolutely! We believe in transparency and ensuring our customers have all the information they need. Ingredients and usage directions are clearly written on our product labels. In our commitment to inclusivity, these labels are available in English, French, and Arabic, catering to a wider range of customers.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to razlaybeauty@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks